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Attention: Wexford Heights BIA Business MembersIn light of the ongoing COVID-19 Pandemic crisis, it was the decision of the Wexford Heights BIA’s Board of Management to cancel this year`s Taste of Lawrence Festival. The event to resume in July 2021.
The health and safety of all concerned is the upmost importance to the Wexford Heights BIA as we all do our best to get through this crisis together.

Saturday, 19 September 2020 07:08

De-escalation Training for Retailers

Due to overwhelming demand, The City has added 6 additional dates for these free training webinar sessions on De-Escalation Training for Street-Front Retailers.  Please see attached flyer for additional session dates and to register. This is first-come, first serve basis so sign-up early to secure your space.   

What is de-escalation training:

Street-front retailers and staff are often the front line in dealing with issues such as open substance use, behaviours related to mental illness, assaults on staff, theft and lack of visible police and outreach presence.  De-escalation training consists of business-focused workshops aimed at helping frontline retail, hospitality and security staff engage constructively with people who are street-involved, agitated or behaving in an escalated way.